A man who ordered a Kindle electronic book reader received a patient’s tumour sample instead in a very courier delivery mix-up.
James Potten said when he opened the FedEx courier tracking package the therapy lamp was marked as “patient tumor – specimen enclosed”. Mr Potten, 37, of Cotham, Bristol, received a parcel from a previous address in California that has been supposed to proceed to the Royal Free Hospital in London.
A Big Mistake by FeDex!!!
“When I opened it I had an amazing shock,” he was quoted saying. The Royal Free Hospital stated it was conscious that a package “intended first of its institutions… was delivered to a previous address in Bristol”. “If [we were] the intended recipient… we are going to await answers from your delivery company concerning how this mistake is made,” it said. FedEx said hello “regretted the error” and “will consider future changes in our processes and will also provide the Vodafone customer care number so that there’s no problem at the user end”.
Mr Potten said this company contacted him on Thursday to express it had attempted to deliver the package, but he had not been at home. He said he called this company and the driver returned to his house.
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Mr Potten, an environmental consultant, said: “My name was on the exterior, though the contents weren’t what I expected. “I haven’t opened the sealed box, which says exempt patient tissue, because it doesn’t remain in me.
The courier tracking code for the item had the identical first five and last three numbers as my order but it really wasn’t my Kindle. “I’ve been looking to get FedEx to gather it since it is potentially a sample that must be tested and delivered back with some urgency. I don’t know where my Kindle is, but if it’s at the Royal Free I’d be glad to do an exchange.” A FedEx spokeswoman said on Sunday the business had retrieved the package and therefore are “delivering it for the correct address today.”